Contact Us
Got a question about a review, spotted something that needs updating, or want to flag your own experience with a no-KYC casino? This is where to reach us. We read everything that comes in, even if we can't always reply as fast as a crypto withdrawal.
How to reach the team
The quickest way to contact Best Bitcoin Casinos is by email at [email protected]. Send us as much detail as you can — the site name, the issue, and any screenshots if it's a dispute or a bonus term you think we've got wrong. We aim to get back to most messages within a couple of business days.
What we can actually help with
We're an independent review and comparison site, not a casino operator, so there are limits to what we can do. Here's a rough guide to what's on-topic for us versus what needs to go elsewhere:
- Review accuracy — if a bonus term, licence detail, or supported coin has changed since we last checked, tell us and we'll verify it.
- Site suggestions — if there's a no-KYC or crypto casino you think deserves a look, let us know which one and why.
- Corrections and typos — genuinely helpful, and we'll fix them.
- General feedback — good or bad experiences with any of the sites we cover help keep our rankings honest.
What we can't do is resolve account issues, process withdrawals, verify your identity, or intervene in a dispute between you and a casino — those requests need to go directly to the operator's own support team, since we have no access to individual player accounts.
Before you write in about a specific casino
If your message is about a deposit, withdrawal, or a bonus that hasn't landed as expected, it helps to have a few things ready first:
- The transaction ID or hash for any on-chain deposit or withdrawal in question
- The date and approximate time of the transaction
- Screenshots of any support tickets already raised with the casino
- The exact bonus terms you were offered, including any wagering requirements
We'll take this into account when we next review or update that casino's listing, though we can't guarantee a specific outcome for your account.
If you're struggling with your gambling
If gambling has stopped feeling fun, or you're finding it hard to stop, that's a conversation worth having before it's a contact-us email. The National Problem Gambling Helpline is available at 1-800-GAMBLER, free and confidential. Bear in mind that offshore crypto casinos generally don't offer the same self-exclusion tools or player protections as state-regulated operators, so building your own limits matters more here. Our responsible gambling page has practical tools and further support options.
A note on what nflsoup.com is and isn't
We research and compare crypto casinos serving US players, but we're not a regulator, a payments processor, or a legal adviser. Nothing on this site is tax or legal advice — if you have questions about the legal status of offshore gambling in your state, or how crypto winnings are taxed, that's a conversation for a licensed professional, not an email to us. You can read more about how we approach reviews on our About Us page, and check the terms that apply to using this site on our Terms and Conditions page.
Whatever the reason you're reaching out, we'd rather hear from you than have inaccurate or outdated information sitting on the site. Drop us a line and we'll take it from there.